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FAQ

How do you know what system is best for my needs?

The flooring system you require depends on the environment you are dealing with and the performance features you desire. Stonhard flooring consultants are specially trained to evaluate your specific needs, covering all aspects of cost-effectiveness, durability, safety standards and overall performance. Stonhard can provide the right solution for your flooring needs.

Does the supplier manufacture and formulate their own products?

At Stonhard, we not only have the capability of formulating our own products, we manufacture the materials as well. This unique capability of synthesizing our own polymer systems allows us to carefully control and tailor the properties of each product to meet the specific needs of our customers. This integrated approach gives us an advantage in technology and quality that no one can match. We've developed hundreds of resin and curing agent combinations, all delivering unique finished properties.

Who will install the products?

The preparation of your substrate and the installation of your floor are perhaps the most crucial steps to the success of your new system. It is important for you to know that no corners are cut or short-cuts taken. With over 300 direct, local territory managers and our own specially trained application crews, Stonhard can quickly respond to any job - large or small! Whether it's around the corner or around the world, our installations are done with the guidance of Stonhard's field engineers, site superintendents and project managers.

What methods of product testing are used?

When comparing test data, it is very important to know what test methods are used to derive the values, the specimens used, and how the results of the test are reported.  Stonhard follows the testing procedures administered by the American Society for Testing and Materials. ASTM is an international technical, scientific and educational organization dedicated to the standardization of specifications and methods testing. We use an actual representation of the floor as a test specimen, consisting of the resin and curing agent as well as the aggregate material. This specimen is then tested in our state-of-the-art physical testing laboratory.

Will what I buy be what I get?

We want to be sure that the product you purchased is, in fact, the product being installed. All Stonhard materials are factory formulated, pre-weighed and packaged utilizing the latest process technology. Also, let the company you're dealing with know that you wish to review coverage information, amounts used, etc. If you buy a 1/4" floor, make sure you get a 1/4" floor! If you still aren't 100% satisfied that you got what you paid for, ask to have a core sample taken so you can see the finished thickness.

Will I have to shut down my operation for the installation?

A common concern when buying a new floor involves the disruption of your normal operations. With Stonhard, you won't have to be inconvenienced because we will work with your schedule. We can schedule your installation during shutdown periods. That means nights, weekends, and holidays! No fixed equipment needs to be removed. And many Stonhard flooring systems are specifically designed to be quick curing, enabling you to be back in operation with minimal down time.

How safe are the products?

With Stonhard, you don't need to worry about the safety of your plant environment. We specialize in high solids systems, which mean toxic or flammable fumes won't be a problem during the mixing and installation process. Our installers are certified and strictly adhere to all safety procedures. In addition, all Stonhard products come with explicit instructions, Material Safety Data Sheets and clearly labeled packaging.

Can you help with LEED certification?

We can offer you innovative products to help you achieve LEED certification points in "Materials & Resources" as well as "Indoor Environmental Quality" categories.  See our LEED Certification page to find out more.

What does sustainability mean to you and how does it affect me?

Sustainability is not a new concept for us. It has always been an important matter for Stonhard. In fact, since 2005, Stonhard has prevented 92.7% of all returned material, including discontinued and obsolete products from going into the waste stream through recycling efforts. Our innovative packaging prevents over 4.8 million pails and cans from being dumped into landfills annually.
See our Sustainable Solutions page for more detailed information on our commitment to the environment.

Can I get references from reliable sources?

Hearing what others have to say about a flooring system might make your decision a little easier. At Stonhard, we are happy to supply you with references for your industry or other industries of interest. We've completed tens of thousands of proven installations in both industrial and commercial applications. There is probably an installation near you and we will be happy to show you!

Is there a warranty and what does it mean?

At Stonhard, not only do we give you a written warranty covering both materials and workmanship, but you get the best reassurance of all - over 89 years in business with thousands and thousands of satisfied customers.

What about service after the sale?

In the unlikely event that something should go wrong with your floor system, you can always count on your local territory manager and application team to help you with any situation. We manufacture, formulate and install your system and take full responsibility for our products and services.